Careers
Career opportunities at Kahuna include positions as programmers, trainers, service desk analysts and support staff. We are currently recruiting for the positions listed below:
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Service Desk Analysts
Candidates must have an interest in working with the latest technologies to provide exceptional customer service to our clients. Essential duties and responsibilities include, but are not limited to:
- Serve as the initial contact for reporting technical issues
- Effectively communicate with customers in a clear, positive, and professional
- Accurately diagnose customers technical issues
- Clearly and thoroughly document requests for assistance
- Track incidents through to resolution and/or escalation
- Escalate unresolved issues to coordinator.
- Identify potential outages and communicate the information to coordinator
- Minimum requirements include:
- Excellent analytical, problem-solving, and verbal and written skills.
- Ability to work with minimal supervision and demonstrate appropriate initiative when making decisions
- Excellent time-management and organizational skills
- Accuracy and the ability to handle a high volume of work
- Strong customer service skills with the ability to work in a call-center environment
- Professional and team player mindset
- Explain technical concepts to clients, using an approach and terminology appropriate to ensure their understanding of the problems and solutions
- Exceptional telephone etiquette and an ability to deal effectively with clients, peers, and management
- Ability to embrace coaching from supervisor, manager, or more senior analysts
- Ability to be flexible with work schedule
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